Corporate Resource Planning App
Orgstruct app is an automated solution designed to simplify the arduous task of placing and reviewing resource planning requests for dept managers & H.R executives.
Role
Product Designer, Lead UI/UX Designer
Business Requirement
Resource planning plays a crucial part in departments achieving their
performance
targets.However, the cost of tool used in the process - Microsoft Visio was
expensive
(1000$/month) & dept
managers had to be trained on the tool before they could engage on the process.
Considering the possibility of future growth of departments, the business wanted to build
an
in-house
standalone platform which could handle the end-end process.
Research Insights
Compiling all of our research data gained from qualitative research ( interviews, field studies & contextual observations) we gained below insights from the user's who are part of the process.
- Lot of manual effort was required to create requests (chart) using the tool ( Visio )
- Requesters had to access data from multiple internal applications to draft the request
- Unclear requirement due to vocabulary of department managers lead to further discussions and meetings delaying the process
- Managers had to be trained on the tool before starting the process
Solution
Combining the research insights and business requirement, PM & I was able to define the goals to achieve.
- Eliminate manual design work involved in the process
- Standardize communication between requester and reviewer
- Simplifying the review process
Preloading department hierarchy - for managers
Introduced Services - to automate chart interactions
Forms used to capture parameters of a service
360 interactive view of review
Outcome
Within 3 months time, we were able to launch the MVP covering all of the user stories defined in the initial phase.We soft launched the platform to 10 depts. Overall, we received a positive feedback from both sets of users. We saw,
- Improvement of 65% in time-to-completion ( benchmarking the app against the old process)
- Reduced cognitive load for requesters and reviewers
- Eliminated human errors & rejections as validations were done by the platform